What I Fix
What I Fix in Restaurant Operations
Most restaurant problems aren’t people problems. They’re systems problems that hide in plain sight because the team has learned to work around them. I find them and build the fix.
Shift Consistency
“Your standards shouldn't disappear when the strongest person on the schedule is off.”
- ✓Opening and closing checklists that hold every shift
- ✓Station setup standards that don't vary by person
- ✓Transition routines between day and night crews
- ✓Sidework systems with clear ownership
Training & Onboarding
“New hires shouldn't need a week of shadowing just to become functional.”
- ✓Structured onboarding roadmaps by role
- ✓Training sign-off checkpoints
- ✓Service standards documentation new hires can actually reference
- ✓Quick-reference guides for each position
Handoffs & Manager Communication
“Managers shouldn't have to re-explain the same expectations every shift.”
- ✓Manager shift handoff logs
- ✓Pre-shift templates with structured talking points
- ✓Shift recap workflows that capture what happened
- ✓Issue tracking that doesn't rely on group texts
Sidework & Opening / Closing Systems
“The quality of a close shouldn't depend on who drew the short straw.”
- ✓Itemized daily task matrices
- ✓Role-assigned closing routines
- ✓Opening checklists that include verification steps
- ✓Weekly deep-clean and maintenance schedules
Bar Standards & Station Flow
“Your best bartender's setup shouldn't be a mystery to the rest of the team.”
- ✓Bar station layout standards
- ✓Par and spec organization
- ✓Cocktail consistency systems
- ✓Bartender training modules
- ✓Speed and efficiency workflow audits
Documentation People Actually Use
“A 40-page operations manual nobody reads is worse than having nothing at all.”
- ✓One-page SOPs written for mid-shift reference
- ✓Scannable checklists, not paragraph-heavy manuals
- ✓Role-specific guides that live where the work happens
- ✓Systems designed for a phone screen, not a binder
Guest Recognition & Repeat Visits
“Regulars should not disappear into memory, group chats, or whichever manager happens to be working.”
I help teams build lightweight systems for recognizing return guests, tracking preferences, following up on feedback, and turning hospitality gestures into repeat visits.
- ✓QR guest capture that does not feel spammy
- ✓Return-visit visibility
- ✓Private feedback loops
- ✓Staff recognition prompts
- ✓Reward and gesture controls
- ✓Shift briefs for who matters tonight
See Your Operation Here?
Tell me what's not working and I'll tell you which service fits and what the fix would look like.